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  • Member Services

We’re here to answer questions and help you Monday through Friday, 8 a.m. to 5 p.m. Call 1-888-901-4636 for questions about your plan coverage, our services and locations, and Kaiser Permanente Washington. See important phone numbers and helpful resources.

Member Services

  • User agreement and privacy policy for Kaiser Permanente websites and mobile applications. Also, Notice of Privacy Practices.
  • Kaiser Permanente Washington frequently requested forms including medical record release, prescription transfer, address change, and claims.
  • Harold Newman had advanced prostate cancer. Genetic testing helped expand his future treatment options and protect the health of his family members.
  • Learn how to appeal denial of coverage and make claims disputes. Also, see how to make requests on behalf of a member, including appointment of a representative.
  • U.S. News & World Report lists Kaiser Permanente in Hawaii as a 2022 “Best Insurance Company for Medicare Advantage Plans.”
  • Health care fraud is a crime. As a Kaiser Permanente member, there are several things you can do to prevent heath care fraud, waste, and abuse.
  • Greg A. Adams; Maria Ansari, MD, FACC; and Ramin Davidoff, MD, have been named to Modern Healthcare’s 100 Most Influential People list.
  • If you've been asked to fill out a questionnaire before an appointment, find it here by department or specialty.
  • Kaiser Permanente’s Medicare health plans in all our markets are consistently among the highest performing in the nation for clinical care and patient experience.
  • This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
  • Tarayn Fairlie, MD, a pediatrician and lactation consultant, helps separate fact from fiction.
  • Find forms to request medical certification for your FMLA application for yourself or a family member.
  • Our Medicare health plan earns the highest rating in Colorado from NCQA for the sixth consecutive year, and our commercial plan is tied for the highest rating in the state.
  • You can choose a Kaiser Permanente doctor who practices at one of our medical centers locations or another physician who is in-network for your plan.
  • By using Kaiser Permanente websites, you agree to our terms & conditions.
  • Help signing on to the secure member site, changing your password, email, and bank card information.
  • Kaiser Permanente’s Medicare health plan is the highest rated in Colorado, and our commercial plan is among the state’s top plans.
  • Kaiser Permanente Washington FAQs include: how to update your e-mail address, bank card, home address; or change password, and more.
  • Kaiser Permanente member Debbie Hoisch encourages people to know the warning signs of stroke after timely intervention saved her life.
  • Our health plans are again rated among the nation’s best for overall treatment, prevention, and patient experience by the National Committee for Quality Assurance.
  • Learn how Kaiser Permanente protects your personal information. We have strict policies and procedures in place to keep your information safe and secure.
  • All 39 of our participating hospitals receive top marks again for welcoming and inclusive care, employment practices, and community engagement.
  • You can request copies of your radiology digital images; such as an X-ray or a mammogram by contacting your Kaiser Permanente Washington clinic.
  • After serving on the White House COVID-19 response team, Bechara Choucair, MD, is returning to Kaiser Permanente as senior vice president and chief health officer.
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