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  • Member Services

We’re here to answer questions and help you Monday through Friday, 8 a.m. to 5 p.m. Call 1-888-901-4636 for questions about your plan coverage, our services and locations, and Kaiser Permanente Washington. See important phone numbers and helpful resources.

Member Services

  • Newsweek names Kaiser Permanente as the nation’s best for customer service, competence, and accessibility.
  • Seasoned executive to lead shared services and IT operations at Kaiser Permanente.
  • Washington state members - we’re here to help you Monday through Friday, 8 a.m. to 5 p.m. Call for questions about your plan coverage and our services and locations. See important phone numbers and helpful resources.
  • Kaiser Permanente is the top health insurer in the nation for affordability, customer satisfaction, and trustworthiness, according to Insure.com.
  • California’s Department of Health Care Services rates our Medi-Cal plans highest in the state for quality and equitable care.
  • Kaiser Permanente is recognized for consistently high-quality patient care, patient safety, and service.
  • Kaiser Permanente Hawaii recognized exemplary community volunteers with the 2022 David Lawrence Community Service Award.
  • IT organization will move to report to Yazdi Bagli, executive vice president, Enterprise Business Services.
  • Our integrated model, innovation, and value-based approach helped us provide care and service when, how, and where people need it.
  • Jerry, 32, works in customer service at a call center. So he's hunched over a computer for most of his work day. "I love my job, but it can be stressful. I hold my stress in my shoulders and neck. My shoulders are always up around my ears. A lot of times, I leave at the end of the day with a big headache." Jerry usually...
  • How to pay for medical services online, by phone, mail, or in person. Make a one-time payment for services, and learn how to pay premiums (monthly dues).
  • Meditating regularly can have many health benefits. Here are different types of meditation and how to get started.
  • Forms and instructions for requesting reimbursement from Kaiser Permanente Washington for medical services, prescription drugs, and eye glasses.
  • By coordinating benefits for you or other family members who have additional health coverage, we may be able to reduce your out-of-pocket expenses for covered services.
  • A general explanation of patient cost shares and other Patient Financial Services.
  • When requesting medical records from Kaiser Foundation Health Plan of Washington, be aware that certain types of medical information have extra legal protection.
  • User agreement and privacy policy for Kaiser Permanente websites and mobile applications. Also, Notice of Privacy Practices.
  • Resource line and other volunteer opportunities at Kaiser Permanente
  • Make sure you know about each of the medicines you take. This includes why you take it, how to take it, what you can expect while you're taking it, and any warnings about the medicine. The information provided here is general. So be sure to read the information that came with your medicine. If you have any questions or...
  • Fair360 names Kaiser Permanente to its Top 50 Hall of Fame for the seventh year in a row.
  • You can choose a Kaiser Permanente doctor who practices at one of our medical centers locations or another physician who is in-network for your plan.
  • Covers major sources of job stress that can lead to burnout. Includes stressors such as lack of control. Looks at reducing stress through ways like balancing work and personal life, getting support, and knowing when to quit.
  • Greg A. Adams; Maria Ansari, MD, FACC; and Ramin Davidoff, MD, have been named to Modern Healthcare’s 100 Most Influential People list.
  • Help signing on to the secure member site, changing your password, email, and bank card information.
  • There are ways to make healthy eating fit your budget. You might be surprised at how spending just a little extra time can save you money. Save money by planning ahead Planning your meals ahead of time can help you eat healthy foods and snacks. When you get into the habit of planning, you also can reduce trips to the...
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